Returns & Cancellation Policy
EASY RETURNS POLICY
At Toysdart, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
All the items sold on Toysdart returns within 7 working days from delivery date.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that in case the Product(s) handed over is not the Product(s) that was delivered ("Incorrect Product"), Toysdart shall not be responsible for any loss/damage, if any, caused to the Incorrect Product. Also, you will have to arrange to pick up of the said Incorrect Product yourself within 10 days of receipt of the same at the Toysdart Warehouse.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How does Returns work?
1.Go to Order History page and click on the order number for which you want to raise a return request.
2.Click on the Return link next to the product you would like to return.
3.Follow the screens, fill in the required details and submit the request.
4.Our delivery team will collect the package from your doorstep.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
1.The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be refunded the amount to the bank account. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Toysdart will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
2.In cases where the pickup is refused or product is not returned and the money has been refunded to you already, Toysdart holds the right to deduct the concerned amount from Toysdart Cash Refund and loyalty cash account depending on the mode of the payment of the product.