F.A.Q.s

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 3-4 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Toysdart account.

How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location

My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The courier service delivering your order is responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Why can't I track my order even though it has been shipped?

Courier services usually take up to 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame

What should I do if I don't get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

How do I get invoices for my previous orders without having to check my e-mails?

You can easily send invoices to your email ID from your Toysdart account. To do so, visit My Account › Orders History, choose the order for which you'd like the invoice for and click on view and see the invoice details.

How will my order be delivered?

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

Where can I find the seller's returns policy?

You can see the toysdart Returns & Cancellation Policy on the footer page.

I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

What should I do if got damaged or wrong or opened product.?

Please contact our Customer Support with the invoice details so that we can look into this. And return the product to us.

Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

How is a 'business day' different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
1.   Product's availability with the seller
2.  The destination to which you want The order shipped to and location of The seller